Patient Portal Brochure & Patient Portal Policy

Please read the information below carefully before consenting and signing into your patient portal to ensure you have a clear understanding and realistic expectations.

YOU CAN NOW REQUEST APPOINTMENTS ONLINE!

Appointment requests are not guaranteed and will not be officially scheduled or confirmed until reviewed by our staff. You will receive a follow-up confirmation message once your appointment has been scheduled.

Medical Emergency

Call 911 immediately if your matter is emergent, life or limb threatening.

Do not submit urgent or emergency medical questions here. We do not monitor the patient portal for such concerns. Messages received will be handled within 2-3 business days. If your matter is more urgent, we suggest calling us at 303-948-2676 option 3.

For after-hours medical questions or concerns, please contact the on-call provider by calling our answering service on our main line, 303-948-2676.

HIPAA and Privacy

DO NOT OPEN YOUR PORTAL OR ANY CONTENTS OF YOUR CHART ON A PUBLIC COMPUTER OR ANY DEVICE THAT IS NOT YOUR OWN.

Due to HIPAA regulations, we will not respond to patient portal messages unless the question is sent directly from the patient’s chart. Spouses, partners, and parents are strictly prohibited from messaging us about another individual from their own portal accounts. If the person you are inquiring about does not have a portal account, you must call our office directly. Messages sent on behalf of someone else are a violation of privacy and will be immediately removed from your chart

Medication Refills

For routine medication refills, we prefer to receive those electronically from your pharmacy or through the portal. Or, please contact your pharmacy directly. Please allow us 2-3 business days to process that request.

Select Medications from the "CHART". On the line of the medication you wish to refill, select "Request Refill". Please make sure to select the appropriate dose and pharmacy for this medication.

• If you request a controlled medication for sleep issues, anxiety, or acute pain, you will need to schedule a "med-check visit" as required by the provider. We will not routinely refill these medications for long-term use.

• Attention Walgreens users: We frequently experience issues with most Walgreens pharmacies. Common problems include delays in refill submissions, incorrect refill requests (such as faxed versus electronic submissions), prior authorization delays, misinformation, and even higher costs. We highly recommend considering a different pharmacy if possible.

• Please ensure that you have selected the correct medication, dosage, and instructions. If you use multiple pharmacies, make sure to choose the right one. We do not typically call patients when a requested refill has been processed; we will only reach out if a refill has been denied by your provider. We recommend that you contact your pharmacy to confirm that they have your updated contact information and to enable their automatic notifications, which will inform you when your prescription has been processed.

• Please DO NOT send a refill request if your annual physical is not already scheduled or up-to-date. There will be a delay in filling any medications until your annual physical has been scheduled.

Attachments

You can upload a document to the patient portal.

In the "Messages" section, select Compose New. You have the option to select the message type. Select Patient Attachment, and the upload icon will appear. By selecting upload, you can attach your file. There is a file size limit of 800kb and only the following file types can be attached: .tif, .tiff, .jpeg, .jpg, .jif, .jfif, .jp2, .jpx, .j2k, .j2c, .fpx, .png, .pdf, .doc, .docx, .dot, .dotx, .text, .txt, .xls, .xlsx, .xla, .xltx

Chart Access

To view past visit notes, problems list, medication list, test results, immunizations, educational material, medication allergies, personal details, and personal details including pharmacy information.

All documents available in your chart are PDF files and you will need to have access to view PDF files on the device you are logged in on. Smartphones, tablets and MAC's may not work if your device/software is not compatible. These are limitations within the software of the patient portal vendor and are not something we can alter or change.

Visit Notes

Select "Visit Summaries" from the "CHART". To the right of the visit date, you will have the ability to "View Summary" or download to your local machine.

Labs Results

Lab results (and each test value) are located under the "CHART". Once in the Chart, along the left-hand side, you will see a list of options. Select TEST RESULTS to view your labs. These results will not be made available to you until your provider has reviewed and approved them.

Vaccines

Immunizations are located under the "CHART". Once in the Chart, along the left-hand side, you will see a list of options. Select IMMUNIZATIONS to view and/or print vaccinations received

Education Forms

Education forms are located under the "CHART". Once in the Chart, along the left-hand side, you will see a list of options. Select EDUCATION MATERIAL to view any material your provider has attached to your chart.

Medication Allergies

Documented allergies to prior medications.

Blood Type

We do not generally have reason or medical necessity to run blood typing tests. If you believe this has been ordered by us, please follow the steps under "Labs" to find your lab results. If you do not see blood type, have you had surgery and/or donated blood? You may try contacting those facilities, as they do perform blood typing.

Forms Tab

Please take note of the FORMS section of the patient portal. From time to time, as we update policies or have new information to give, we will send them via your portal account. You can download and print the forms or you can always request a hard copy from our front office staff. Practice forms can be accessed from the portal desktop - located at the top and in the middle of the Welcome screen. You can either VIEW or Download the PDF file.

Billing Statements

Statements are located under the "Billing" section of the patient portal. Look directly under "Welcome" on the far right. You can view statements there and pay bills online if you do not already have a credit card on file.