Patient Portal Brochure & Patient Portal Policy

***Please read the information below very carefully before consenting and signing into your patient portal so that you have clear unerstanding and expectations.

Call 911 immediately if your matter is emergent, life or limb threatening.

Please do not send Urgent or Emergent medical questions or requests. We do not monitor the patient portal for Urgent or Emergent concerns. Messages received will be handled within 2-3 business days. If your matter is more urgent in nature, we suggest calling us at - 303-948-2676 option 3.

For after hours medical questions or concerns, please contact the on-call provider by calling our answering service on our main line, 303-948-2676.

DO NOT OPEN YOUR PORTAL OR ANY CONTENTS OF YOUR CHART ON A PUBLIC COMPUTER OR ANY DEVICE THAT IS NOT YOUR OWN.

***Due to HIPAA regulations, we cannot and will not respond to patient portal messages unless the question is sent from the patients chart. For example: Spouses, partners or parents, please do not message us from your patient portal account regarding your spouse/partner/child. Instead, please call the office if they do not have a portal account. This is a violation of privacy and the message will be immediately stricken from your chart.

For routine medication refills, we prefer to receive those electronically from your pharmacy or through the portal. Or, please contact your pharmacy directly. Please allow us 2-3 business days to process that request.

If you are requesting a controlled medication to treat sleep issues, anxiety, acute pain etc….you will be required to have a "med-check visit” as requested by a provider. We we will not routinely refill these for long-term use.

Walgreen’s users please note: We routinely have problems with the majority of the areas Walgreens pharmacy’s. These problems range from refill submission delays, incorrect refill submissions (faxed vs. electronic request), prior-authorization delays, misinformation and even higher costs. We strongly recommend using a different pharmacy if possible.

Please make sure you have selected the correct medication, dose and instructions and, if you use multiple pharmacies be sure to select the correct one! We do not routinely call patients when a requested refill has been processed, we will only reach out if a refill has been denied by your provider. We recommend you contact your pharmacy to ensure they have your correct contact information updated and enable their automatic notifications to notify you when your prescription has been processed.

Please DO NOT send a refill request if your annual physical is not already scheduled or up-to-date. There will be a delay in filling any medications until your annual physical has been scheduled.

Select Medications from the "CHART". On the line of the medication you wish to refill, select "Request Refill". Please make sure to select the appropriate dose and pharmacy for this medication.

You are able to upload a document to the patient portal.

In the "Messages" section, select Compose New. You have the option to select the message type. Select Patient Attachment and the upload icon will appear. By selecting upload, you can attach your file. There is a file size limit of 800kb and only the following file types can be attached: .tif, .tiff, .jpeg, .jpg, .jif, .jfif, .jp2, .jpx, .j2k, .j2c, .fpx, .png, .pdf, .doc, .docx, .dot, .dotx, .text, .txt, .xls, .xlsx, .xla, .xltx

To send a message to your provider - please select Messages and select "Compose New".

To view past visit notes, problems list, medication list, test results, immunizations, educational material, medication allergies, personal details and personal details including pharmacy information.

All documents available in your chart are PDF files and you will need to have access to view PDF files on the device you are logged in on. Smartphones, tablets and MAC's may not work if your device/software is not compatible. These are a limitation within the software of the patient portal vendor and are not something we can alter or change.

Select "Visit Summaries" from the "CHART". To the right of the visit date, you will have the ability to "View Summary" or download to your local machine.

Labs results (and each individual test value) are located under the "CHART". Once in the Chart, along the left hand side you will see a list of options. Select TEST RESULTS to view your labs. These results will not be made available to you until your provider has reviewed and approved them.

Immunizations are located under the "CHART". Once in the Chart, along the left hand side you will see a list of options. Select IMMUNIZATIONS to view and/or print vaccinations received

Education forms are located under the "CHART" . Once in the Chart, along the left hand side you will see a list of options. Select EDUCATION MATERIAL to view any material your provider has attached to your chart.

Documented allergies to prior medications.

We do not generally have reason or medical necessity to run blood typing tests. If you believe this has been ordered by us, please follow the steps under "Labs" to find your lab results. If you do not see blood type, have you had surgery and/or donated blood? You may try contacting those facilities as they do perform blood typing.

Please take note of the FORMS section of the patient portal. From time to time, as we update policies or have new information to give, we will send them via your portal account. You can download and print the forms or you can always request a hard copy from our front office staff. Practice forms can be accessed from the portal desktop - located at the top and in the middle of the Welcome screen. You can either VIEW or Download the PDF file.

Statements are located under the "Billing" section of the patient portal. Look directly under "Welcome" on the far right. You can view statements there and pay bill online if you do not already have a credit card on file.